Frequently Asked Questions

Shopping & Selection

Can you help me find a couch that fits in my small living room but still looks stylish?

Absolutely! With over 200 fabric options and a variety of customizable designs, we’ll help you find the perfect space-saving couch that matches your style. Our experienced team can guide you through options specifically suited for smaller spaces while ensuring you don’t compromise on comfort or aesthetics.

Are all your furniture pieces made in Canada?

Most of our furniture is proudly Canadian-made, with 75% crafted right here in BC. We partner with trusted Canadian manufacturers like Palliser, Stylus, and Sealy Canada, while also offering select high-quality pieces from other reputable brands to ensure a comprehensive selection.

What makes your BC-made furniture better than big-box store options?

BC-made furniture stands out for its superior craftsmanship, quality materials, and attention to detail. Each piece is built to last, with careful consideration to both functionality and aesthetics. You’ll notice the difference in the solid construction, precise joinery, and overall quality of materials used.

Delivery & Services

How long do custom orders take?

Custom sofas typically take 6-8 weeks to arrive, depending on the manufacturer and fabric selection. During the ordering process, we’ll provide you with specific timelines and keep you updated on your order’s progress.

Do you provide assembly services?

Yes, professional assembly is included with our delivery service. Our experienced team will set up your furniture in your desired location and ensure everything is properly installed.

Product Support

Do you offer mattress recommendations for specific needs?

Absolutely! Our team can help you find the perfect mattress for your needs, including options with specialized support features. We carry trusted brands like Sealy Canada, each offering various comfort levels and support technologies.

Do your products come with warranties?

Yes, most of our furniture comes with manufacturer warranties. Coverage details vary by manufacturer and product type. We’ll provide you with complete warranty information for any piece you’re interested in.

Do you sell furniture protection products?

Yes, we offer both Diamond Kote and Guardsman protection plans, along with furniture care products to maintain your pieces. Our team can recommend specific treatments based on your furniture type and needs.

Financing & Returns

Do you offer payment plans?

Yes, we provide layaway options for larger purchases. Our team can discuss available layaway solutions to help make your furniture investment more manageable.

What’s your return policy?

We want you to be completely satisfied with your purchase. If a piece doesn’t work in your space, we’ll work with you to find a solution. Contact us for specific details about our return policy and process.

Design & Planning

Can you help with room design?

Our experienced team offers complimentary design assistance, whether you’re furnishing a single room or an entire home. We can help with space planning, colour coordination, and selecting pieces that work together cohesively.

Can I check stock availability before visiting?

Yes! Give us a call to check availability of specific pieces before making the trip to our showroom. Our team can also provide you with information about similar options if your desired item is currently out of stock.


Have more questions? Contact us or visit our showroom in Coombs. We’re here to help!

Visit Our Showroom

Hours

Monday to Saturday 9:30 am to 4:30 pm
Sunday Closed.

Call Us

250-752-4205

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